SchoolEye Help

SchoolEye — How Parents Watch

See your child's classroom during the hours your school allows. No app to install.

Document version 1.0 · 20 September 2026 · For: parents and guardians

Before you start

Steps

Step 1 — Choose your school

  1. Open the SchoolEye parent website from the address your school gave you.
  2. In the School list, choose your school (shown as School name — City).
  3. Click Continue.

Note: If you see "SchoolEye Live isn't active at any school yet", your school has not finished setting up. Please check again later.

Step 2 — Tell us who your child is

On the Find your child page, fill in:

Field What to enter
Class Your child's class, from the list.
Your name Your name exactly as the school has it on its records.
Child's full name Your child's full name exactly as the school has it.

Click Send me a code.

Step 3 — Enter the code

  1. A 6-digit code is sent to the email address or phone number the school has for you.
  2. Type it in on the Enter your code page. The code works for 10 minutes.
  3. If it does not arrive, wait a moment and click Resend code. Only the newest code works.
  4. Typed a name wrongly? Click Use a different name to go back.
  5. After 5 wrong tries you are taken back to the start. Just ask for a new code.

Step 4 — Watch

Step 5 — Your account and privacy

At the bottom of the page, open Account to:

If something goes wrong

What you see What to do
No code arrives Check spam or junk. The code goes only to the contact the school has on file — ask the school office to check it. If your name is spelled slightly differently from the school's records, the office may need to approve you first.
The code says it has expired Click Resend code and use the newest one.
"Too many attempts. Start again." You are back at the first page. Ask for a fresh code.
"Your school is finishing setup for this classroom" Your child's classroom is not switched on yet. Nothing to do on your side.
The picture never appears The classroom camera may be offline. Try again later. If it lasts for a day, tell the school.
"Signed in on another device" Only one device per child at a time. Close the other tab or phone and reload.
The picture is a little behind real time A delay of a few seconds is normal for live streaming. If it is always far behind, tell the school office.

For anything else, please contact your school office.


SchoolEye — How Parents Watch · version 1.0 · 20 September 2026.

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SchoolEye — How Parents Watch · SchoolEye