About this guide

The SchoolEye Agent is a small program that runs quietly in the background on one Windows computer at the school. It is the bridge between the school's CCTV recorder and SchoolEye Live.

• It only makes outgoing connections. No router or firewall changes are normally needed.
• It does not store any video on the computer.
• It starts by itself whenever the computer starts.

This guide takes you from a downloaded file to a working, connected agent. Follow the steps in order and compare each screen with the picture.

• Red numbered circles (1 2 3 …) in the pictures match the numbered instructions.
• All names, codes and addresses in the pictures are samples. Yours will be different.
• Some screens are on the SchoolEye admin website. The SchoolEye Admin — Getting Started Guide explains those in detail.

Before you begin

The computer

Things to have with you

Tip: The recorder details are optional at install time. If you do not have them, you can skip that question and SchoolEye Support can help you add them afterwards. With them, the agent finds the cameras by itself.

Part 1 — Install the agent

Step 1.1 — Get the pairing code

Ask the school's SchoolEye administrator to open Agent status and click Get installer / pair agent 1. A window shows the pairing code 1.

Keep this window open, or write the code down exactly as shown, including the hyphen.

Important: The code works once and expires after about 15 minutes. If it runs out, the administrator simply gets a new one.

Step 1.2 — Download and unpack the installer

1. Download SchoolEye-Agent-windows-amd64.zip from the link SchoolEye gave you. It is saved in your Downloads folder.
2. Right-click the file and choose Extract All…, then click Extract.
3. A folder opens. Open the inner folder named windows-amd64. You should see these files:

Important: Always extract the zip first. Do not start anything from inside the zipped file.

Step 1.3 — Start the installer

1. Double-click the file named install whose type is Windows Batch File 1. (Do not use the other install file, which is a PowerShell script, and do not double-click schooleye-agent.)
2. Windows may show an Open File – Security Warning. This is normal for new software. Click Run 1.

If you see "Windows protected your PC": click More info 1, then click Run anyway.

Step 1.4 — Allow administrator access

1. A black window opens and says "A new window has opened with Administrator rights. Follow the prompts there." This is normal.

   

2. Windows asks "Do you want to allow this app to make changes to your device?" Click Yes.

3. A second window titled Administrator: Windows PowerShell opens. This is the installer. The black window can stay open in the background — you do not need it.

Tip: If the permission prompt does not appear, look at the taskbar at the bottom of the screen. It may be waiting behind another window.

Step 1.5 — Type the pairing code

The installer checks the computer, then asks for the pairing code. The last line ends with a blinking cursor 1.

1. Type the code exactly as shown (capital letters, with the hyphen), for example K7MP-4XQ9.
2. Press Enter.

Tip: To paste a copied code, press Ctrl + V, or right-click inside the window.

When the code is accepted the installer prints paired: followed by a long number 1. Then it asks about the CCTV recorder 2.

If the installer says "pairing failed": the code was mistyped or has expired. See "Troubleshooting" at the end of this guide.

Step 1.6 — Tell the installer about the CCTV recorder

This step lets the agent find the school's cameras by itself. Answer the three questions, pressing Enter after each:

1. NVR/DVR IP address 1 — for example 192.168.1.64.
2. NVR login username 2 — often admin.
3. NVR login password 3 — nothing readable appears as you type; only stars. That is normal.

No recorder details yet? Just press Enter on the first question to skip. You can add the details later with help from SchoolEye Support.

Step 1.7 — Wait for the installer to finish

The installer now sets everything up and runs a quick check. When it finishes it shows done 2 and a new line beginning with PS C:\…>.

Note: You may see a yellow line saying "self-test reported problems" 1, and a message about cameras configured. This is expected at this point. The agent has just been installed and has not searched for cameras yet. It looks for them by itself over the next few minutes. Check the result in Part 2.

You can now close the Administrator: Windows PowerShell window. The agent keeps running in the background.

Part 2 — Check that it works

Step 2.1 — Check on the SchoolEye admin website

Ask the school's administrator to open Agent status in SchoolEye. Within a minute or two the school computer appears with the status ONLINE 1, and the number of cameras it found 2.

Then, in Cameras, each camera the recorder offers appears as Channel 1, Channel 2 and so on. Finding them can take a few minutes. The administrator then links each camera to a room (Admin guide, Steps 3.3 and 3.4).

Step 2.2 — (Optional) Check on the school computer

1. Click the Start button, type PowerShell, and open Windows PowerShell.
2. Type Get-Service SchoolEyeAgent and press Enter. The line should say Running 1.

Step 2.3 — Keep the computer awake

The agent works only while the computer is on and awake. Switching the screen off is fine; sleeping or shutting down stops the agent (it starts again by itself after a restart). Set the computer to stay awake during school hours:

1. Open Settings → System → Power & battery (Windows 11) or Settings → System → Power & sleep (Windows 10).
2. Under Screen and sleep, set When plugged in, put my device to sleep after to Never.

Part 3 — Later changes

Most schools never need these. If unsure, ask SchoolEye Support.

Update to a newer version

Download the newer package and install it the same way (Steps 1.2 to 1.4). The installer detects that the computer is already connected, so you will not need a new pairing code.

Connect the agent again (new pairing code)

Use this if SchoolEye Support asks you to connect the agent again, for example after the computer was replaced.

1. The administrator gets a new code (Admin guide, Step 3.1).
2. Click Start, type PowerShell, right-click Windows PowerShell and choose Run as administrator. Click Yes.
3. In File Explorer, right-click the windows-amd64 folder and choose Copy as path. In the PowerShell window type cd and a space, right-click to paste the path, and press Enter.
4. Type the following, replacing the sample code with the new one, and press Enter:

powershell -ExecutionPolicy Bypass -File .\install.ps1 -Pair K7MP-4XQ9

Remove the agent

Open PowerShell as administrator in the same folder (steps 2 and 3 above) and type:

powershell -ExecutionPolicy Bypass -File .\install.ps1 -Uninstall

This stops the agent and removes its files. The school's data in SchoolEye is not affected.

Part 4 — Troubleshooting

Getting help

Contact SchoolEye Support through Support in the admin website, or through your SchoolEye contact. Please tell us:

• your school's name and what you were doing when the problem happened,
• what the screen said (a photo or screenshot helps),
• for installation problems, the file agent.log in the folder C:\Program Files\SchoolEye, if it exists.

Installation checklist

• Computer is Windows 10 or 11, always on during school hours and on the recorder's network
• Pairing code obtained from the administrator (less than 15 minutes old)
• Recorder IP address, user name and password to hand (optional)
• Zip extracted; install (Windows Batch File) started
• Permission prompt accepted with Yes
• Pairing code entered — paired shown
• Recorder details entered (or skipped)
• Installer finished — done shown
• Agent shows ONLINE in SchoolEye
• Cameras listed in SchoolEye
• Computer set to never sleep

SchoolEye Agent for Windows — Installation Guide · version 1.0 · 19 September 2026. Pictures show sample values.

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